A Company’s website is not often looked at when implementing a CRM solution or CRM processes, but it represents a major facet of the relationship that a company has with its customers. The website is the public face of every company, and represents a major entry point to customer communications and relationships. Yet the corporate [...]
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CRM and the Corporate Website
Posted by Mike in Tuesday, December 15th 2009 under: CRM 1.0, CRM 2.0, Customer Experience, Marketing, Technology Tags: Corporate Website, Web Analytics, Website

