Twitter has a problem.  Over the past week, it has been highly unavailable.  It is reaching a point where Twitter is not able to scale up to the demand that is out there.  With Twitter growing by leaps and bounds in terms of users and daily tweets, it will eventually reach a point of critical [...]

This past weekend, an event occured in our world’s history that has shaken up the way we look at news and the way we look at the world.  A little more than a week ago, elections were held in the nation of Iran, and the results were considered by many to be suspect.  People in [...]

For a decade now, marketers have been striving to obtain email addresses for their clients and prospects as the most critical piece of data for keeping in touch with customers.  In many cases, companies would incentivise sales forces and telemarketers if they could obtain that single piece of information from a client.  Because email as [...]

The modern call center has evolved from a simple answer-and-respond environment to a complex, multi-channel environment for servicing customers.  This revolution started with the advent of CRM and the Internet a decade ago, with the introduction of email and web portals.  Customer support has gone digital to the point that many “call centers” have gone [...]