Social CRM is all of the buzz right now, but an equal opportunity for CRM lies in the merging of two recent technology trends, Service-oriented Architecture (SOA) and cloud computing.  While numerous success stories exist for both SOA and cloud computing, no one has taken the concepts and realized them to their fullest potential in [...]

One Challenge of CRM (and of any business application) is the distributed nature of data.  Data is one of a companies most valuable assets, yet it often exists in application silos throughout a companies IT environment, often leading to data duplication and inconsistency.   Over the years, many tools have been created for the [...]